Refund and Returns Policy of SehatNama.pk

At SehatNama.pk, your satisfaction and trust mean everything to us. Whether you’re ordering health and wellness products or soon booking online doctor consultations, we aim to provide a smooth, reliable, and transparent experience.

This Refund and Return Policy explains how refunds and returns are handled. Please read this carefully before making any purchase or booking a consultation.

1. When Are Refunds Available?

You may be eligible for a refund under the following situations:

1.1 Doctor Consultations (Online or Telemedicine Coming Soon) 

• If your appointment couldn’t be completed due to technical issues, doctor unavailability, or platform error.
• If you cancel your appointment at least 8 hours before the scheduled time.

1.2 Health Product Orders

• If you receive products that are damaged, expired, or incorrect.
• If the order is not delivered within the expected delivery window and confirmed as lost or undeliverable.
• •Returned products must be unused, sealed, and in their original packaging.

2. How to Request a Refund

To start a refund request:

•  Email our support team at support@sehatnama.pk within 48 hours of receiving your product or facing an issue.
• Provide your order number, consultation ID, or payment details.
• Attach clear photos or screenshots as proof of the issue.
• Our team will review your request and respond within 2–4 business days.
• Once approved, your refund will be processed within 5–7 business days to your original payment method.

3. What’s Not Refundable

The following are not eligible for refunds:

Completed doctor consultations (unless interrupted by a technical or system issue).

Products that have been:

Opened or used Returned after 48 hours Damaged due to mishandling by the user Digital services, downloadable content, or virtual wellness tools once accessed.

4. Appointment Cancellation Terms (Coming soon)

• You may cancel or reschedule your appointment 8 hours before the scheduled time for a full refund.
• Cancellations made less than 8 hours before the appointment may incur a 25% deduction.
• No-shows will not qualify for a refund.

5. Dispute & Appeal Process

If your refund request is rejected and you believe it was unfair:

• Send a detailed appeal to support@sehatnama.pk 
• Our internal review team will reassess your case and respond with a final decision within 7 working days.

6. Updates to This Policy

SehatNama.pk may revise this Refund and Return Policy from time to time without prior notice. Updates will always be posted on this page. Please review this section periodically to stay informed.

7. Need Help?

If you have any questions or need support:

• Email: support@sehatnama.pk
• Call/WhatsApp: 0314-0964684
• Website: www.sehatnama.pk