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FAQS

Frequently Asked Questions (FAQs) for SehatNama.pk, as asked by Customers

1. What should I do if I receive a damaged or wrong product?

Please record an unboxing video and contact us within 48 hours at support@sehatnama.pk. Our team will review your case and arrange a replacement or refund.

2. Can I return a product after opening it?

Unfortunately, opened or used products cannot be returned due to health and safety regulations. Please check your order carefully before opening.

3. How long does it take to receive a refund?

Refunds are usually processed within 7–10 working days once your claim has been verified and approved.

4. Will I get a refund for delivery charges?

Delivery charges are non-refundable. Only the product cost will be refunded.

5. Can I exchange my product instead of a refund?

Yes, you can request an exchange if the product is damaged or incorrect. Exchange is subject to product availability.

6. Can I cancel my order after placing it?

Yes, you can cancel your order before it has been shipped by contacting our support team. Once shipped, cancellation is not possible.

7. Which payment methods are available for refunds?

Refunds are issued via bank transfer, Easypaisa, or JazzCash, depending on the method you used for purchase.

For Doctors (Coming Soon)

Q1. What is Sehatnama.pk, and how can it help me as a doctor?

Sehatnama.pk is a digital healthcare platform where doctors can provide online consultations to patients in Pakistan and overseas. It helps you expand your reach, connect with more patients, and manage appointments easily.

Q2. How can I join Sehatnama.pk as a doctor?

Simply sign up, complete your profile with your qualifications, specialty, and availability. After verification, you can start offering consultations via video, audio, or chat.

Q3. Is Sehatnama.pk secure for patient data?

Yes. We use strong data protection and encryption to keep all consultations and medical information 100% confidential.

Q4. What type of consultations can I provide?

You can offer general consultations, follow-ups, mental health support, prescription reviews, or specialty care based on your expertise.

Q5. Can I set my own schedule?

Yes. You control your availability — set your working hours, break times, and appointment slots.

Q6. How do I get paid for online consultations?

Payments are processed securely and transferred directly to your registered bank account or other supported payment methods.

Q7. Will I get support if I face issues?

Absolutely. Our support team is available via email, WhatsApp, and phone to help with technical or account-related problems.

Q8. Can I view my patients’ history and records?

Yes. Once a patient books an appointment, you can access their consultation history, notes, and follow-up records on your dashboard.

Q9. Is Sehatnama.pk open for all doctors in Pakistan?

Yes, doctors from all cities in Pakistan are welcome. We also encourage specialists to connect with overseas Pakistanis.

For Patients (Coming Soon)

Q1. What is Sehatnama.pk, and how does it help me?

Sehatnama.pk is your one-stop healthcare platform. You can buy authentic medicines, consult certified doctors, and read trusted health information — all from your phone or computer.

Q2. How can I consult a doctor online?

Register on Sehatnama.pk, select a doctor, and book your appointment. You can then connect with the doctor via video call, audio, or chat.

Q3. Is my consultation private and secure?

Yes. All consultations are encrypted, and your medical details are kept fully confidential.

Q4. What kind of health issues can I discuss?

You can consult about general illnesses, chronic diseases, mental health, medication refills, or request referrals to specialists.

Q5. Will I get a prescription after consultation?

Yes. If required, the doctor will issue a digital prescription that you can use at your local or online pharmacy.

Q6. How do I pay for an online consultation?

Payments can be made through mobile wallets, debit/credit cards, or bank transfer. All transactions are secure.

Q7. Can I choose my own doctor?

Yes, you can select doctors based on specialty, experience, and availability.

Q8. Are consultations available 24/7?

Some doctors offer late evening and weekend slots. Availability depends on the doctor, but we are expanding to improve coverage.

Q9. Can overseas Pakistanis use Sehatnama.pk?

Yes. Patients living abroad can consult Pakistani doctors for themselves or their family members back home.

Q10. What should I do in a medical emergency?

Sehatnama.pk is not for emergencies. Please visit the nearest hospital or call emergency services immediately.

Medical Disclaimer

The content and services on Sehatnama.pk are for general health guidance only. They are not a substitute for in-person medical care. Always consult a licensed doctor for urgent or serious conditions.

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